Designing digital systems that real people actually have to use.Designer of complex digital systems.
Studying how humans survive the systems they create.
Designing interfaces for real-world systems, not idealized user flows.
Thousands of court files trapped in paper. A system that collapses before a verdict is ever reached.
The entropy of national data. Restructuring a bureaucratic maze so an ordinary citizen can navigate it without breaking.
A platform for millions of students that nobody knows how to use. The challenge of bringing digital learning to a country with real gaps.
I'm the kind of person who wonders why government processes are so confusing — then designs them better. 10+ years building digital systems for Peruvian public institutions.